In my role as Chief Customer Officer at BA Insight, my team and I are often asked which metrics should be used to measure the effectiveness of an enterprise search implementation and the values that represent success. So, based on data from hundreds of our enterprise customers, we developed the following infographic to illustrate the minimum benchmarks required for success. Achieving these metrics will make your employees happy, and you will receive accolades for success as they become more productive and can easily find the information they need when they need it.
We’ve seen time and time again that successful enterprise search and intranet implementations take user satisfaction to heart.
Why not think of employees as customers of your enterprise search/intranet?