Looking in the Rear View Mirror

By Sean Coleman | March 19, 2019
Search Industry Predictions in the rear view mirror

For the past four years, my esteemed colleague Jeff Fried has posted a blog on his technology predictions for the following year. In that blog, he always started with a review of his predictions from the previous year, in a sort of scorecard of his ESP abilities. Now that we are in March (where did the time go?) I wanted to look back to see how Jeff did before too much more time goes by. If you want to read his predictions blog from last year, here it is.

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Deloitte’s State of AI Report Should Thank the Search Market

By Sean Coleman | February 11, 2019
Deloitte’s State of AI Report Should Thank the Search Market

Towards the end of 2018, the second edition of Deloitte’s “State of AI in the Enterprise” was released.  The full report is well worth the time to read, but after we closed out 2018, I couldn’t get one section of the report out of my mind. Specifically, the first of their three core findings that “Early Adopters are ramping up their AI investments, launching more initiative, and getting positive returns.”

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Why Can’t I Just Ask a Question?

By Mark Aschemeyer | January 21, 2019
AI questions

Why don’t computers work like people think?  Why can’t I just ask a simple question when I want to search for something? The internet revolution has changed society forever.  Even with all the advancements, computers and computer interfaces (UI) have not always been “people” friendly, and that is an understatement.

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Simplifying Intelligent Search Deployments Through Robust Information Architecture

By Mark Ferraz | January 2, 2019
Intelligent enterprise search

Simply put, how much effort, energy, and forethought you invest in the content strategy and overall information architecture of your source systems significantly impacts the complexity and time needed to deliver a robust comprehensive enterprise search solution. Customers often embark upon their journeys with our products with the upfront understanding that enterprise search and the products that make it possible can be and often is a complex problem. While our products such as SmartHub, AutoClassifier and Smart Previews are immensely powerful and flexible, they are inherently as intricate as the problems they are designed to address.

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Tech Disruption in 2018

By Sean Coleman | November 26, 2018
Forbes Technology trends 2018

Forbes recently posted an interesting article on nine disruptive tech breakthroughs in 2018.  I found it to be a good read and saw some real parallels within the search industry.  I’ve shared my thoughts on these points below.  The full article can be found here, and I’ve included excerpts from each of their disruptors.

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Enterprise Integration as a Stepping Stone to Solving Enterprise Search Problems

By Randy Brown | November 1, 2018
stepping stones to enterprise search

According to AIIM (Association for Information and Image Management), the definition of enterprise search is: “The practice of identifying and enabling specific content across the enterprise to be indexed, searched, and displayed to authorized users.” There are two approaches to an enterprise search project:

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Are We in an AI Revolution? Part Three of Three

By Sean Coleman | October 8, 2018
Artificial Intelligence

Welcome to part three of “Are we in an AI revolution?”. If you haven’t already, be sure to read Part One here and Part Two here. We left off with a deep dive into the categories of AI capabilities.  Let’s now bring this all back around with some real-world guidance in terms of AI and search capabilities.

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Are We in an AI Revolution? Part Two of Three

By Sean Coleman | September 11, 2018
Are we in an AI revolution? Part Two

Welcome to part two of “Are we in an AI revolution?”. If you haven’t done so already, be sure to read Part One here. We left off breaking down the types of players in the AI space.  Let’s now dig into the specific AI capabilities that are worth knowing about.

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Are We in an AI Revolution? Part One of Three

By Sean Coleman | August 9, 2018
Artificial Intelligence

It seems that no matter where you look, AI is the subject that is being talked about most. At BA Insight, it’s a daily topic both internally, as we design new capabilities, and externally as our customers and prospects want to learn about how AI can benefit them. This is for good reason, as my belief is that AI is poised to usher in a period of dramatic change in the way software interacts with users and data.

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The Microsoft Search Ecosystem – An Outsiders View (Part Two)

By Matthew McDermott | June 26, 2018
Welcome Search Gurus

Beyond SharePoint In part one of this post, I looked at the state of Search as a Business problem. There are many research articles that show that organizations struggle to find the content that their users are creating. The challenge for Microsoft is how to solve this problem. In part one, I detailed the two most obvious solutions- SharePoint Server and SharePoint Online. Here in part two I want to discuss how organizations can get past the limitations of a SharePoint only approach and look at additional solutions from Microsoft.

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Slowly We Turn, Step by Step…Time to Talk Facebook

By Sean Coleman | June 12, 2018
Facebook Bots

Facebook is Getting Serious About Business I don’t know if you’ve noticed, but Facebook is starting to turn towards a business platform, competing with the likes of Google and Microsoft. The core of this strategy is their “Workplace by Facebook” offering, which was introduced in 2016. They’ve designed Workplace to go toe to toe with Microsoft teams and Google’s G-suite collaboration. In that short year and a half, they’ve seen growth to over 30,000 organizations, with some big names like Starbucks and Virgin Atlantic. At BA Insight, we have noticed this too. Customers are abandoning Yammer and Jive and moving to Workplace by Facebook.

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The Art of Listening

By Mark Aschemeyer | May 7, 2018
The art of listening

The most important part of my job is listening, not selling.  Several months back, I was sitting in the CIO’s office of a publicly traded company.  After we exchanged pleasantries, I asked very few questions. Instead, I sat there quietly and listened to the CIO. I listened to his problems and his vision. When you listen, you learn.

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The Microsoft Search Ecosystem – An Outsider’s View (Part One)

By Matthew McDermott | April 25, 2018
Welcome Search Gurus

In this two-part post I’ll try to explain, compare, and contrast the different search solutions available from Microsoft including SharePoint Server, SharePoint Online, Hybrid SharePoint, Delve, Azure, and Bing. I try to take a business first approach, one I use with my clients, to use search to solve business problems. In part one I’ll start with SharePoint Server and SharePoint Online. In part two I’ll focus on other offerings including Hybrid SharePoint, Delve, Azure Search, and Bing. I hope this helps you to understand what is being offered and the problems the tools offer to solve.

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Two Search Luminaries Join Our New Advisory Board

By Jeff Fried | April 8, 2018
Welcome Search Gurus

I’m delighted that Matthew McDermott and Kevin Watters have joined BA Insight’s Advisory Board.  Both are top-notch search gurus, new colleagues, and old friends.  I know them from different worlds- Matthew from SharePoint search and Kevin from open source search.

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One Year Later: Now There Are Three

By Sean Coleman | April 3, 2018

Way back in the middle of 2017, my colleague Jeff Fried participated in an exclusive member webinar with the Cognitive Computing Consortium on Leaders in Cognitive. (You can listen to it here). He discussed the topic of, “The Race is On: Comparing Google and Microsoft’s Cognitive Services.”  I know… how is the middle of 2017 “way back”?  Well, in the terms of cognitive computing, AI, and machine learning, it seems that just last week can seem like “way back”.

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Hackers Are Patient and Persistent – Your Employees Are Not

By Randy Brown | March 19, 2018
hackers are patient

After having a great ride in cyber security for over four years, I was excited to get back into collaboration with BA Insight just over eight months ago and also join a former colleague of mine, Mark Aschemeyer. People often ask what I do for a living now that I have joined BA Insight. Initially I said, “I help corporations and organizations improve productivity through more efficient collaboration,” (or some similar marketing sounding phrase).  Usually this leaves the questioner with a glazed, disinterested look, with no follow up questions.  With some reflection, I now describe what I do as, “I help people find information at big companies.” A much better answer.

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Reflections on Elastic{ON} 2018

By Sean Coleman | March 5, 2018

Elastic{ON} 2018 just concluded, and what a great week it was. We at BA Insight started down our Elastic journey over three years ago and seeing this strategy and investment in action is very exciting. It was my first time at the conference, BA Insight’s first time as a sponsor with a booth, and because my wife was able to sneak away for a few days, our first quick getaway of the year. I’ve coined it the “Week of Firsts”, as it seemed that one thing after another brought another “first” my way.

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