Blog
Agentic RAG: A Paradigm Shift in How We Interact with Enterprise Knowledge
RAG (Retrieval Augmented Generation) has emerged as one of the pillars of intelligent knowledge management. It [...]
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Reflecting on ILTA EVOLVE: Key Takeaways for a Legal Tech Newcomer
As someone relatively new to legal technology, I’ve found myself entering the industry at a pivotal [...]
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Embracing Community and Innovation: My Takeaways from the Microsoft AI Tour in New York
A Microsoft AI Tour in New York City? I was intrigued from the start. But what [...]
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The Rise of the Autonomous Assistants: Understanding Agentic AI
Generative AI has transitioned from a groundbreaking novelty to an indispensable tool, empowering users with instant [...]
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From Chicago to Copilot: Reflecting on a Decade of Tech Evolution at Ignite
It was incredible to be back in the home of deep-dish pizza, 10 years after my [...]
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AI-Enabled Content is King: Lessons Learned at the 2024 KM&I Conference
The buzz around AI-enabled content and knowledge management was all over the place at this year’s [...]
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Maximize the Value of AI with the First AI Enablement Platform: BA Insight
The past few years have been huge for emerging tech, and as we’re looking toward 2026 [...]
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Copilot Agents: Extending the Possibilities with Microsoft’s Offering and Graph Connectors
Just when you thought you were catching up with all the AI terminology, another concept surfaces: [...]
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Not Another Copilot: Unmasking the Newest Buzz Term in Generative AI
It seems like every day the world of AI brings a new buzzword, trend, or overused [...]
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Which AI Platform is the Best for Your Organization?
AI Platform Comparison: Microsoft Copilot for 365, Copilot Studio or Azure Open AI Studio? Earlier this [...]
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Content Search Solution: 12 Reasons to Buy Instead of DIY
When organizations are inundated with vast amounts of digital information, managing and accessing content has become [...]
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AI-Powered Vector Search: Unlocking the Future of Content Retrieval
Searching for something you need to get your job done can often feel like digging through [...]
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Making the impossible possible: BA Insight at ILTACON 2023
The Upland team always looks forward to ILTACON. We attend this premier legal technology event every [...]
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The buzz around LLM machine learning, OpenAI, Bedrock, & ChatGPT: what does it all mean?
Generative AI. LLM machine mearning (Large Language Models). OpenAI. ChatGPT. Amazon Bedrock. Microsoft Copilot. The buzz [...]
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Expose hidden content and exploit expertise with workforce productivity software.
Upland BA Insight’s workforce productivity software is a game changer for knowledge management. In the modern business [...]
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Data Intelligence Strategy: 3 Steps to Save Time and Money
Data Intelligence refers to the tools and methods organizations use to better understand the information they [...]
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Flash to the Future: The Implications of Generative AI and Enterprise Search
I’m showing my age somewhat, but when I was at school, Google search was only just [...]
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You Can Have Your Cake and Eat It Too! (Part Three)
As I promised in my last blog, I will discuss real-world examples of hybrid search deployment [...]
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You Can Have Your Cake and Eat It Too! (Part Two)
As promised, this is a follow up blog about a deployment at one of the world’s [...]
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You Can Have Your Cake and Eat It Too! (Part One)
Awhile back, I wrote a three-part blog series on federation. (Part One: “Make Federation a Part [...]
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Focus on the “Strategy” – Digital Transformation and Microservices
During my regular industry reading, I noticed that Digital Transformation continues to be a hot button [...]
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Benefits of a Unified Hyperautomation Platform
In my previous blog, I covered some of the challenges and limitations with hyperautomation solutions in [...]
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The Limitations of First-Generation Hyperautomation Platforms
In this blog, I discuss the limitations of existing first-generation standalone Automation and Integration platforms. In [...]
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Deliver AI-powered Application Search with Azure Cognitive Search and BA Insight (Guest Blog)
Data is growing exponentially, and over 90% of data is unstructured1, creating a challenge for organizations [...]
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The Smart Mother: Connecting the Knowledge!
If someone had said to me at the start of the year that Brexit would not [...]
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Is a Single Pane of Glass Really Enough?
In part two of my blog series, I discussed how the single index is going the [...]
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Is the Single Index the Next Dinosaur?
After my last blog, I received several questions about use cases for a federated approach. So, [...]
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Make Federation a Part of Your Single Pane of Glass
I have been in the enterprise search market for over a decade and have had the [...]
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Azure Cognitive Search – A Next Generation Platform for Enterprise Search
Azure Cognitive Search is a cloud search service with built-in AI capabilities that enrich all types [...]
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Three Ways to Quickly Improve Your Search Experience
Ask yourself this – do you want to live in a world where you spend hours [...]
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Your Parent’s World is Not Your World
So, day one of London’s Taxonomy Bootcamp 2019 is well under way. Every day is a [...]
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Search Orchestration: A Deep Dive
Search orchestration is a heavily used method for querying multiple search indices at once, and then [...]
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Everything That Was Sci-Fi When I Was a Kid is Now Real
I was delighted to recently join the BA Insight Shared Insights Podcast to talk about how [...]
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Why Does Enterprise Search Have Such a Negative Reputation?
This month is my six year anniversary at BA Insight, and during these years, after many [...]
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A Picture is Worth More Than a Thousand Words
I am asked more and more by my clients and prospects if we can help them [...]
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Our Customers Are “Visionaries”
I am a technologist at heart who has always been extremely interested in working with customers. [...]
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Vegas, Baby: SharePoint Conference 2019!
To quote the Grateful Dead, “What a long strange trip it’s been.” I am getting very [...]
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2019 Contrary Predictions
It seems that at the start of every year, people spend time predicting what will happen [...]
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Looking in the Rear View Mirror
For the past four years, my esteemed colleague Jeff Fried has posted a blog on his [...]
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When Search Results Look Like a Jungle
Raise your hand: How often do you review the title of, say, the Word document you [...]
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State of AI Report Should Thank the Search Market – Deloitte
Towards the end of 2018, the second edition of Deloitte’s “State of AI in the Enterprise” [...]
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Why Can’t I Just Ask a Question?
Why don’t computers work like people think? Why can’t I just ask a simple question when [...]
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Simplifying Intelligent Search Deployments Through Robust Information Architecture
Simply put, how much effort, energy, and forethought you invest in the content strategy and overall [...]
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Tech Disruption in 2018
Forbes recently posted an interesting article on nine disruptive tech breakthroughs in 2018. I found it [...]
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Enterprise Integration as a Stepping Stone to Solving Enterprise Search Problems
According to AIIM (Association for Information and Image Management), the definition of enterprise search is: “The [...]
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Are We in an AI Revolution? Part Three of Three
Welcome to part three of “Are we in an AI revolution?”. If you haven’t already, be [...]
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Are We in an AI Revolution? Part Two of Three
Welcome to part two of “Are we in an AI revolution?”. If you haven’t done so [...]
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Are We in an AI Revolution? Part One of Three
It seems that no matter where you look, AI is the subject that is being talked [...]
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Let’s Get Personal
I remember becoming interested in joining BA Insight a couple of years ago. At that time, [...]
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The Microsoft Search Ecosystem – An Outsiders View (Part Two)
Beyond SharePoint In part one of this post, I looked at the state of Search as [...]
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Slowly We Turn, Step by Step…Time to Talk Facebook
Facebook is Getting Serious About Business I don’t know if you’ve noticed, but Facebook is starting [...]
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Automating Text Analytics
We’ve all read the stats about how much of the content currently being generated and managed [...]
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The Art of Listening
The most important part of my job is listening, not selling. Several months back, I was [...]
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The Microsoft Search Ecosystem – An Outsider’s View (Part One)
In this two-part post I’ll try to explain, compare, and contrast the different search solutions available [...]
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Two Search Luminaries Join Our New Advisory Board
I’m delighted that Matthew McDermott and Kevin Watters have joined BA Insight’s Advisory Board. Both are [...]
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One Year Later: Now There Are Three
Way back in the middle of 2017, my colleague Jeff Fried participated in an exclusive member [...]
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Hackers Are Patient and Persistent – Your Employees Are Not
After having a great ride in cyber security for over four years, I was excited to [...]
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Reflections on Elastic{ON} 2018
Elastic{ON} 2018 just concluded, and what a great week it was. We at BA Insight started [...]
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Image Recognition and Image Search: A Picture is Worth a 1000 Words
Don’t you just hate it when you cannot find the content you are looking for? You [...]
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Search Predictions for 2018
New Year’s predictions are a longstanding tradition, dating at least back to the 16th century French [...]
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The New Rule for Search-Driven Taxonomies
The goal of the KISS Taxonomy is to improve the search user experience, as well as [...]
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What Can You Crawl in Office 365?
As organizations move toward the cloud, there has been some confusion around management and optimization of [...]
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Tapping into the Cognitive Services Arms Race: Our Best-of-Breed Strategy
You hear about AI, machine learning, and cognitive services from every direction these days. Personally, I’ve [...]
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A Perspective on our Best-of-Breed Approach
When I’m asked what makes BA Insight special, I talk about our talented and dedicated employees, [...]
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Is KISS Taxonomy the Next Big Thing for Improving the End User Search Experience?
In this blog I will be introducing the KISS Taxonomy Implementation (KTI). Be sure not to [...]
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Directions in Cognitive Search
Cognitive Search Starts with Understanding Search Cognitive search, and indeed, the entire new wave of cognitive [...]
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SmartHub and Our “Best of Breed” Approach
We recently announced a new product called SmartHub (you can read the announcement here). This is [...]
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The Increasingly Intelligent Search Experience
How much time do you spend searching for the right content? According to one study, knowledge [...]
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The Important Role of Search Analytics
Adoption and engagement are quickly becoming the most discussed topics in the SharePoint community. Why? Because [...]
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It Should Be All About Me!
In my last blog, I discussed why search connectors are the backbone in delivering an “Intelligent [...]
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I See a Pattern Here…
Two of my colleagues recently published blog articles that I would like to piggy back on. [...]
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My First Podcast – The Evolution of Legal Technology (and my kids STILL don’t think I’m cool)
I recently participated in my first podcast on the BA Insight Shared Insights show. I discussed [...]
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Introducing Search for Dynamics
Last week we announced a new application, Search for Dynamics (you can read the announcement here). Search for [...]
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The Most Satisfying Part of My Job…
One of the great things about being a B2B sales professional is being involved in the [...]
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Managing Metadata: Don’t Make It Harder Than It Needs to Be
My colleagues Don Miller and Mark Aschemeyer published their perspectives about the importance of metadata and [...]
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Why Use a Database When You Can Use a Search Index?
Do you ever feel like change sneaks up on you? Or feel surprised at how much [...]
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Putting the Cart Before the Horse
Full disclosure before I begin. I have known my colleague Don Miller for almost 13 years. [...]
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The Search for Intelligent Search – Is it Delve?
“Jeff, do you have any insight into how people really use Delve? People are asking me [...]
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The Magical Answer to Search the INTRANET the Same Way you Search the INTERNET
We use search every hour and every day of the week, and it is awesome because [...]
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Going Mobile – Introducing our New Release of Visual Refiners
Today BA Insight announced a new version of our Visual Refiners application (you can read the [...]
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Adding Machine Learning – Introducing our New Release of AutoClassifier
Last week we announced a new version of our AutoClassifier (you can read the announcement here). [...]
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Next-Generation Analytics
Today BA Insight announced a strategic and exclusive partnership with NGAGE Intelligence to develop a Next-Generation [...]
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Top 10 Predictions for 2017
In my previous blog article, I set the stage for this year’s predictions by looking at [...]
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Predicting the Future
It’s that time again. It’s become a bit of a tradition to lay out predictions for [...]
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Why is Your SharePoint Intranet User Adoption Not Even CLOSE to What You’d Like?
In my 12 years working with over 150 enterprise SharePoint customers, I have heard a few [...]
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SharePoint 2016 Just Got A Whole Lot Less Ugly: Feature Pack 1
Back in March I did an analysis of “the Good, the Bad, and the Ugly” of [...]
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Success Factors for Enterprise Search
One of the things I get asked most often is “What Makes Good Enterprise Search”? Every [...]
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The Future of SharePoint is Here – Is It Intelligent?
The Microsoft Ignite conference was a whirlwind – vastly broad in the range of content, and [...]
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Your Intranet: Love it or Hate it?
Working at BA Insight I talk to customers and prospects every day about the challenges they [...]
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How Can Your Intranet Be Intelligent?
Intranets may seem like an old concept, but they’re having a resurgence. The number of intranet “renovation” [...]
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Stats Show Enterprise Search is Still a Challenge
During my tenure at BA Insight, which is approaching three years, I have read lots of [...]
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SharePoint Olympics: How to Win a SharePoint Intranet Gold Medal
I love sports, no matter what sport it is. I love watching them and playing them, [...]
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The Evolution of SharePoint
I’m not an IT guy. There, I said it. I’m not a programmer or a developer. [...]
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Enterprise Search Benchmarks for Success
At BA Insight, my team and I are often asked which metrics should be used to [...]
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