A bad search experience reflects poorly on your business and brand. Provide a search experience that is relevant, personalized and actionable.
This pharmaceutical company had a vision of a single search box, just like users have on the internet, that provides a connected experience to all employees. Learn about the solution they were able to implement to achieve this.
Connect searches with answers regardless of where they are.
Create a search experience, which connects all of your systems:
Hyperaccurate and relevant results for your users:
Connectivity is the cornerstone of a positive and successful search experience:
USERS
CUSTOMERS
SEARCH ENGINES
CONNECTORS
AI PLATFORMS
| Web-like Search Experience | Antiquated Search Experience | |
|---|---|---|
| ~100% | Relevant | ~40% |
| Yes | Personalized | No |
| Yes | AI-driven | No |
| Yes | Connected | No |
| Yes | Actionable | No |
Infrastructure – yours or ours, Search engines, AI platforms.
No/low customization means a small number of staff members needed to deploy and maintain.
From vision to production, deployment happens in weeks as opposed to months.
Quickly find information independent of where you are or where it resides.
Studies suggest that when website visitors search for information and receive relevant results, conversion rates are much higher, increasing customer engagement and revenue generation. Read five things you can do to advance your website search.
Learn how you can stop frustrating your customers and provide a self-service experience your customers will love. Simple improvements to your customer portal search can yield big benefits in customer satisfaction and retention.
Delivering personalized and connected search experiences across the enterprise helps employees quickly find needed information, regardless of where it exists. Learn how advanced search saves valuable time and reduces employee frustration, resulting in a more productive team.
