BA Insight is now part of Upland Software!


a search experience that gets the right results.

Relevant  ❯  Personalized   ❯  Actionable

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Put an end to bad search experiences


Search is broken.

A bad search experience reflects poorly on your business and brand. Provide a search experience that is relevant, personalized and actionable.


“I searched for pricing – I got a long list of PDFs with the word “Pricing” in them. Useless.”


“I asked for the status of my issue. I got ‘no results found’.”


“I just wanted to know what the vacation policy is – I got the Beijing office WIFI password.”

white paper cover

Fortune 500 Pharmaceutical Case Study

This pharmaceutical company had a vision of a single search box, just like users have on the internet, that provides a connected experience to all employees. Learn about the solution they were able to implement to achieve this.

Read the case study

Create a web-like search experience

Connect searches with answers regardless of where they are.

Delight your users with actionable search experiences

Create a search experience, which connects all of your systems:

  • Natural Language Search
  • Machine Learning for personalized recommendations
  • Actionable automations
  • Search from the apps your users spend time in
  • Instant previews of entire documents, regardless of location

Make your content smarter

Hyperaccurate and relevant results for your users:

Let critical information be found, no matter where it exists

Connectivity is the cornerstone of a positive and successful search experience:

  • 90+ pre-built connectors
  • Connect information sources to search engine(s) of choice
  • Secure, high performance crawling, indexing and searching
  • Management of sophisticated security scenarios

BA Insight’s Software Portfolio

Provides transformative, connected search experiences for all kinds of users.

Search Platform Diagram

BA Insight’s software integrates with












Why people are using BA Insight

“Having the OpenText Livelink Connector is a massive improvement for us.  It’s amazing how thorough the connector is – telling the index every single word, comma…everything is indexed.  We can fetch the whole organization from a digital perspective.”
Xavier Ayala - Digital Business Transformation Strategist / Esteve Pharmaceuticals
“My vision is to make information easy to get to and bring it as close to each person as I possibly can. Then give them the absolutely frictionless ability to find other experts inside of the firm and be able to share that information with them.”
Bryan Ackermann
Bryan Ackermann - Chief Information Officer / Korn Ferry
“If I can save legal professionals even five minutes by helping them find similar work we’ve done in the past, or save them from having to do something from scratch, it helps us serve our clients more efficiently and improves the quality of the work. This is why to us, search is so important.”
Scott Mortenson - Knowledge Architect / Orrick Herrington & Sutcliffe

Let’s Get Personal…

Web-like Search Experience Antiquated Search Experience
~100% Relevant ~40%
Yes Personalized No
Yes AI-driven No
Yes Connected No
Yes Actionable No

Finding answers should be easy

Deliver relevant,
personalized and
actionable search


White Paper:
Improve Employee Productivity with Web-like Search

Delivering personalized and connected search experiences across the enterprise helps employees quickly find needed information, regardless of where it exists. Learn how advanced search saves valuable time and reduces employee frustration, resulting in a more productive team.

White Paper:
Advanced Search is Critical for Customer Portals

Learn how you can stop frustrating your customers and provide a self-service experience your customers will love. Simple improvements to your customer portal search can yield big benefits in customer satisfaction and retention.

White Paper:
Your Website Visitors Deserve a Better Search Experience

Studies suggest that when website visitors search for information and receive relevant results, conversion rates are much higher, increasing customer engagement and revenue generation.  Read five things you can do to advance your website search.