This month is my six year anniversary at BA Insight, and during these years, after many discussions with prospects, customers and even analysts, it is obvious that enterprise search has a bad rap. I’m not sure if you have observed this, but convincing leadership that enterprise search should be an area of investment is often […]
I am a technologist at heart who has always been extremely interested in working with customers. So, when the opportunity came to be CTO and Chief Customer Officer simultaneously, I embraced it and am super excited about it. Being one of the few executives with this type of combination role, the advantages that it has […]
One of the things I get asked most often is “What Makes Good Enterprise Search”? Every enterprise is different, so there is not a universal solution, but there are things that are common across every successful Enterprise Search project I’ve encountered.