Tag Archives: Information Strategy

Why Does Enterprise Search Have Such a Negative Reputation?

KMWorld 2019 review

This month is my six year anniversary at BA Insight, and during these years, after many discussions with prospects, customers and even analysts, it is obvious that enterprise search has a bad rap. I’m not sure if you have observed this, but convincing leadership that enterprise search should be an area of investment is often […]

Our Customers Are “Visionaries”

Visionary Customers

I am a technologist at heart who has always been extremely interested in working with customers. So, when the opportunity came to be CTO and Chief Customer Officer simultaneously, I embraced it and am super excited about it. Being one of the few executives with this type of combination role, the advantages that it has […]

Success Factors for Enterprise Search

Success

One of the things I get asked most often is “What Makes Good Enterprise Search”? Every enterprise is different, so there is not a universal solution, but there are things that are common across every successful Enterprise Search project I’ve encountered.

Why Legal Intranets Let Users Down – Four Core Problems and Solutions

Legal Company Intranets

In today’s modern world, time is money. Long gone are the days of pulling dusty volumes off library shelves and searching for relevant case law. Long gone are the days of calling the corporate switchboard and asking whoever answers the phone for the name of ‘that one guy who did that thing’. Long gone are […]

Making Information Strategy Real – Can You Do It?

Making Information Strategy Real - Can you do it?

I’ve found myself talking about Information Strategy a lot lately.  I’m not a strategy consultant – I’m a search nerd focused on building great software products. So I’ve been surprised at how much positive feedback I’ve received on this subject and at what I’ve learned recently.