According to AIIM (Association for Information and Image Management), the definition of enterprise search is: “The practice of identifying and enabling specific content across the enterprise to be indexed, searched, and displayed to authorized users.” There are two approaches to an enterprise search project:
The goal of the KISS Taxonomy is to improve the search user experience, as well as provide a faster approach to developing and getting the KISS Taxonomy into users’ hands for refinement and usability feedback versus traditional plodding methods.
One of the great things about being a B2B sales professional is being involved in the lifecycle of a solution from its earliest stage, when it is just an idea, through production rollout. In my five years at BA Insight, I have been fortunate enough to be part of many innovative implementations of enterprise search […]
In my previous blog article, I set the stage for this year’s predictions by looking at my predictions for 2015 (the first year I made predictions) and 2016. My track record definitely improved and I got 8 out of 10 predictions correct last year. I also declared that I would make 2017’s predictions much more […]
It’s that time again. It’s become a bit of a tradition to lay out predictions for the coming year at the beginning of January. For me, it’s a relatively recent tradition I started in 2015. My predictions focus around search, digital workplaces, and market dynamics involving Microsoft. This year I started by recording a podcast, […]
One of the things I get asked most often is “What Makes Good Enterprise Search”? Every enterprise is different, so there is not a universal solution, but there are things that are common across every successful Enterprise Search project I’ve encountered.
The Microsoft Ignite conference was a whirlwind – vastly broad in the range of content, and full of news. One of my favorite areas is the Mobile and Intelligent Intranet introduced as a theme in the Future of SharePoint. At Ignite, Mark Kashman and Adam Harmetz had a great session titled Discover what’s new and what’s coming […]
Working at BA Insight I talk to customers and prospects every day about the challenges they face in providing an intranet experience that users really like. I pulled together some notable stats on intranet usage across multiple enterprises, as well as the characteristics of intranets that users either love or hate. Here they are in […]
Intranets may seem like an old concept, but they’re having a resurgence. The number of intranet “renovation” projects is up, and many of these projects are “teardowns” looking to leapfrog into a much better employee experience by starting fresh. There has been a rash of new products coming on the market touting “ready to use” intranets in […]
During my tenure at BA Insight, which is approaching three years, I have read lots of articles and research reports that illustrate the challenges that enterprises of all sizes are experiencing with users not being able to find and/or access critical information within their organizations. Information that is vital to these users effectively performing their jobs.
I love sports, no matter what sport it is. I love watching them and playing them, especially global sporting events like the footballing World Cup and the baseball World Series to name but a few, and they don’t come bigger than the Olympics.
In my role as Chief Customer Officer at BA Insight, my team and I are often asked which metrics should be used to measure the effectiveness of an enterprise search implementation and the values that represent success. So, based on data from hundreds of our enterprise customers, we developed the following infographic to illustrate the […]