Smart Automation enables organizations to leverage API-first integration and automation across all data and functionality to deliver fully connected experiences.

Smart Automation is a next-generation automation and integration platform that enables organizations to use API-led connectivity to integrate systems. This provides “connected” employee experiences, regardless of where the data or systems reside. Smart Automation enables the completion of any task, simple or complex, with a click of a button — all without leaving search.

Smart Automation can run standalone or integrated with BA Insight’s SmartHub to create Digital WorkHubs that provide microservices to automate tasks and/or activity streams across multiple systems, reducing the need to visit and interact with each one individually.

Digital WorkHubs make search actionable while also eliminating the need for users to leave the systems they are using to perform searches or other tasks. Digital WorkHubs are available for a multitude of systems including Microsoft Teams, ServiceNow, Salesforce, Microsoft Dynamics, SharePoint Online, SharePoint on-premise, NetDocuments, and Egnyte. 

Digital WorkHubs bring enterprise search and connected experiences to your teams, reducing the need to interact with multiple systems to perform tasks, regardless of their complexity.

Smart Automation is an API-first, scalable integration and automation platform that works with all internal, external, and vendor systems. It can be deployed in your cloud, on-premise, in our cloud, or in a hybrid environment.

Key Capabilities:

Intelligent Automation

Smart Automation dispatches intelligent, automated APIs to perform actions and complete entire workflows.

Integration of Systems

Integrate all of your cloud-based/on-premise systems, regardless of whether they have APIs.

API-first Strategy

Expose RESTful Open-API endpoints across all your systems with no APIs, limited APIs and open systems. Easily create deep integrations across all such systems.

Integrated with Search

BA Insight’s Digital WorkHubs and Smart Automation enable users to quickly get to the data and information they need while also enabling them to complete entire business processes directly from within the WorkHub.

Admin Console

Smart Automation provides a friendly UI console for power users and integrators to utilize a Low-Code/No-Code drag and drop design studio to quickly create automations. Equally, IT staff, administrators and developers can go one step further by utilizing the advanced capabilities to rapidly build highly complex and intelligent integrations.

Centralized Testing

Smart Automation provides sandbox testing to visually reaffirm the quality of every automation and application integration during development, before it is deployed into a production environment.

Supports Multiple Platforms

Smart Automation can be deployed wherever required due to our flexible deployment options. It includes deployment in your cloud, our cloud, on-premises or a hybrid deployment.


Smart Automation is designed to automatically scale based on API load to deliver the most optimal user experience.

Flexible Deployment

Smart Automation can be used standalone or within a Digital WorkHub.

Key Benefits:

  • Make your search actionable
  • Deliver higher quality search experiences
  • Realize business results faster
  • Automate workflows and activity streams
  • Eliminate user and data error
  • Solve data connectivity problems
  • Reduce efforts by removing system switching
  • Low code/no code approach reduces project timeframes
  • Reduce customization and increase innovation
  • Improve productivity by bringing together data and actions
  • Deliver meaningful ROI