The Upland team always looks forward to ILTACON. We attend this premier legal technology event every year without fail, and each year we’re excited to meet up with old friends, connect with new faces, and be a part of the hustle and bustle of the week. Keep reading for everything you missed from BA Insight […]
Author Archives: Sean Coleman - CTO and Chief Customer Officer
During my regular industry reading, I noticed that Digital Transformation continues to be a hot button keyword that many tech companies are generating content around. One particular article caught my eye, calling out microservices and its importance in Digital Transformation for 2021. At first I was excited because Microservices are of particular interest to me, […]
Azure Cognitive Search is a cloud search service with built-in AI capabilities that enrich all types of information to easily identify and explore relevant content at scale. It has a rich set of features, including instant scaling, AI integrations, and complete code flexibility, making it worthy of consideration beyond its initial developer focus. As a […]
Search orchestration is a heavily used method for querying multiple search indices at once, and then providing the results of those queries back to users on the internet. Many sites, including travel sites like Kayak, Booking, Expedia, Priceline, TripIt!, and Orbitz search multiple search indices in the background, and then combine these results and present […]
I am a technologist at heart who has always been extremely interested in working with customers. So, when the opportunity came to be CTO and Chief Customer Officer simultaneously, I embraced it and am super excited about it. Being one of the few executives with this type of combination role, the advantages that it has […]
It seems that at the start of every year, people spend time predicting what will happen that year. Since it’s the start of spring, and I’ve only got 9 months of this year ahead of me, I figured a different approach was needed. I’ll take a shot at predicting what won’t happen.
For the past four years, my esteemed colleague Jeff Fried has posted a blog on his technology predictions for the following year. In that blog, he always started with a review of his predictions from the previous year, in a sort of scorecard of his ESP abilities. Now that we are in March (where did […]
Towards the end of 2018, the second edition of Deloitte’s “State of AI in the Enterprise” was released. The full report is well worth the time to read, but after we closed out 2018, I couldn’t get one section of the report out of my mind. Specifically, the first of their three core findings that […]
Forbes recently posted an interesting article on nine disruptive tech breakthroughs in 2018. I found it to be a good read and saw some real parallels within the search industry. I’ve shared my thoughts on these points below. The full article can be found here, and I’ve included excerpts from each of their disruptors.
Welcome to part three of “Are we in an AI revolution?”. If you haven’t already, be sure to read Part One here and Part Two here. We left off with a deep dive into the categories of AI capabilities. Let’s now bring this all back around with some real-world guidance in terms of AI and […]
Welcome to part two of “Are we in an AI revolution?”. If you haven’t done so already, be sure to read Part One here. We left off breaking down the types of players in the AI space. Let’s now dig into the specific AI capabilities that are worth knowing about.
It seems that no matter where you look, AI is the subject that is being talked about most. At BA Insight, it’s a daily topic both internally, as we design new capabilities, and externally as our customers and prospects want to learn about how AI can benefit them. This is for good reason, as my […]
Facebook is Getting Serious About Business I don’t know if you’ve noticed, but Facebook is starting to turn towards a business platform, competing with the likes of Google and Microsoft. The core of this strategy is their “Workplace by Facebook” offering, which was introduced in 2016. They’ve designed Workplace to go toe to toe with […]
Way back in the middle of 2017, my colleague Jeff Fried participated in an exclusive member webinar with the Cognitive Computing Consortium on Leaders in Cognitive. He discussed the topic of, “The Race is On: Comparing Google and Microsoft’s Cognitive Services.” I know… how is the middle of 2017 “way back”? Well, in the terms of […]
Elastic{ON} 2018 just concluded, and what a great week it was. We at BA Insight started down our Elastic journey over three years ago and seeing this strategy and investment in action is very exciting. It was my first time at the conference, BA Insight’s first time as a sponsor with a booth, and because […]
At BA Insight, my team and I are often asked which metrics should be used to measure the effectiveness of an enterprise search implementation and the values that represent success. So, based on data from hundreds of our enterprise customers, we developed the following infographic to illustrate the minimum benchmarks required for success. Achieving these […]