Posts by Sean Coleman

Tech Disruption in 2018

Forbes Technology trends 2018

Forbes recently posted an interesting article on nine disruptive tech breakthroughs in 2018.  I found it to be a good read and saw some real parallels within the search industry.  I’ve shared my thoughts on these points below.  The full article can be found here, and I’ve included excerpts from each of their disruptors.

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Are We in an AI Revolution? Part Three of Three

Artificial Intelligence

Welcome to part three of “Are we in an AI revolution?”. If you haven’t already, be sure to read Part One here and Part Two here. We left off with a deep dive into the categories of AI capabilities.  Let’s now bring this all back around with some real-world guidance in terms of AI and…

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Are We in an AI Revolution? Part Two of Three

Are we in an AI revolution? Part Two

Welcome to part two of “Are we in an AI revolution?”. If you haven’t done so already, be sure to read Part One here. We left off breaking down the types of players in the AI space.  Let’s now dig into the specific AI capabilities that are worth knowing about.

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Are We in an AI Revolution? Part One of Three

Artificial Intelligence

It seems that no matter where you look, AI is the subject that is being talked about most. At BA Insight, it’s a daily topic both internally, as we design new capabilities, and externally as our customers and prospects want to learn about how AI can benefit them. This is for good reason, as my…

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Slowly We Turn, Step by Step…Time to Talk Facebook

Facebook Bots

Facebook is Getting Serious About Business I don’t know if you’ve noticed, but Facebook is starting to turn towards a business platform, competing with the likes of Google and Microsoft. The core of this strategy is their “Workplace by Facebook” offering, which was introduced in 2016. They’ve designed Workplace to go toe to toe with…

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One Year Later: Now There Are Three

calendars

Way back in the middle of 2017, my colleague Jeff Fried participated in an exclusive member webinar with the Cognitive Computing Consortium on Leaders in Cognitive. (You can listen to it here). He discussed the topic of, “The Race is On: Comparing Google and Microsoft’s Cognitive Services.”  I know… how is the middle of 2017…

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Reflections on Elastic{ON} 2018

Elasticon

Elastic{ON} 2018 just concluded, and what a great week it was. We at BA Insight started down our Elastic journey over three years ago and seeing this strategy and investment in action is very exciting. It was my first time at the conference, BA Insight’s first time as a sponsor with a booth, and because…

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Enterprise Search Benchmarks for Success

Elastic and SharePoint

In my role as Chief Customer Officer at BA Insight, my team and I are often asked which metrics should be used to measure the effectiveness of an enterprise search implementation and the values that represent success.  So, based on data from hundreds of our enterprise customers, we developed the following infographic to illustrate the…

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Would Your Users Vote “YES” for Sharexit?

SharePoint Exit

If your users were asked to vote on a “SharePoint Exit”, would they vote “YES”? We’ve all heard the impact of the recent Brexit vote and impending consequences for the UK, the EU, and the rest of the world. This got me thinking…what if we asked SharePoint users to vote on staying with or leaving…

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SharePoint Intranet Examples that People Love to Use

No matter what your focus is, today’s business world is all about creating value. A company designs a product that people need and want and provide value to their customers. Employees work efficiently to produce said product and provide value to their company. Shareholders guide the vision of a company and provide value for their…

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The Power of Your Client Portal

Customer Portal

At BA Insight, we have the pleasure of working with customers from lots of different industries and backgrounds. Every so often, we see certain concepts converge and seemingly bubble up at the same time, across industries.

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The Fine Art of SEO For Your Intranet

Hear the term Search Engine Optimization and you’re probably already overwhelmed.  While external SEO is complicated and often left to the mercy of the Google gods, internal SEO doesn’t have to be as complicated.

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Observations from LegalTech

Trade show weeks can be long ones, but they often lead to positive outcomes and end up being worth the effort and time away. I find it helpful to evaluate each event upon returning home, hoping to identify what  were good uses of time, and what I would change if I had to do them…

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How to Leverage Your Existing IT Investment to Deliver a Highly Effective Customer Support Portal

Gone are the days where customers could be supported by posting a phone number and email address, and then letting support representatives drive resolution directly. Customer portals are an expected and necessary tool in the war chest of effective support organizations. The effectiveness of these portals can go a long way in increasing representative efficiency…

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