Tag Archives: SharePoint Search

The Art of Listening

The art of listening

The most important part of my job is listening, not selling.  Several months back, I was sitting in the CIO’s office of a publicly traded company.  After we exchanged pleasantries, I asked very few questions. Instead, I sat there quietly and listened to the CIO. I listened to his problems and his vision. When you […]

The Important Role of Search Analytics

importance of search analytics

Adoption and engagement are quickly becoming the most discussed topics in the SharePoint community. Why? Because organizations are realizing that the concept of “build it and they will come” was never true, and that they need to do a better job of tracking and measuring collaboration – and demonstrating business value. They’ve learned that no […]

Why is Your SharePoint Intranet User Adoption Not Even CLOSE to What You’d Like?

SharePoint Intranet User Adoption

In my 12 years working with over 150 enterprise SharePoint customers, I have heard a few common themes as to why SharePoint intranet projects fail. And, if your employees hate your intranet, then they won’t use it, no matter how much training you provide or how many user guides you prepare. At the end of […]

The Evolution of SharePoint

Elastic and SharePoint

I’m not an IT guy. There, I said it. I’m not a programmer or a developer. When I look at SharePoint, I’m not seeing it from the perspective of someone who can dig into the guts of the code and make it dance for me. I’m thinking about the business problems it can solve for […]

Elasticsearch UI: A Platform for Enterprise Search

Elastic and SharePoint

If you haven’t already heard of Elasticsearch, or Elastic, you’re in a dwindling minority.  A year ago, there were 20 million downloads of Elasticsearch, and now there are 50 million, so the word is definitely out. Elasticsearch is an open-source search stack, started in 2010, that has since grown exponentially and provides users with the power […]

SharePoint Intranet Examples that People Love to Use

No matter what your focus is, today’s business world is all about creating value. A company designs a product that people need and want and provide value to their customers. Employees work efficiently to produce said product and provide value to their company. Shareholders guide the vision of a company and provide value for their […]

Saying Goodbye to the Google Search Appliance

The commoditization of search engines – driven by open source, Microsoft, and Google themselves – turned the GSA into a mediocre business proposition for Google. The GSA is a tiny rounding error on the financials of what just became the world’s most valuable company. But for the tens of thousands of enterprises using it, it’s […]

My Participation in the Search Panel at Unity Connect Online

I was honored to recently be invited to participate in an IT Unity search panel along with Dan Holme (who organized all of Unity Connect Online), Agnes Molnar of Search Explained, and Cem Aykan (the Microsoft program manager behind Delve).

Multiplying the Benefits of SharePoint

multiply the benefits of sharepoint

SharePoint is perhaps the most widely used portal platform in the world, and with good reason. The user interface is highly configurable, it provides powerful capabilities for content collaboration, and has a world class search engine embedded within it. The native tools within SharePoint provide a core set of capabilities, but leveraging those to meet […]

I’m speaking at the European SharePoint Conference 2015

In case you missed it, the European SharePoint Conference 2015 programme is now available and I’m delighted to announce that I am speaking at Europe’s largest SharePoint and Office 365 event in Stockholm Sweden from 9th-12th November 2015.

Ignite from a Search Perspective

A tsunami of new capabilities and content I’m still recovering from an incredible week at Microsoft’s Ignite conference.  There is SO much to talk about! Since it was the first Ignite, combining the SharePoint, Exchange, and Lync conferences with TechEd and more, nobody knew quite what to expect and where the balance of training and […]

An Interactive Case Study with Apache Corporation

Apache Interactive Case Study

Apache Corporation was no stranger to the struggle that many enterprises face when it comes to finding content across the enterprise. Wasted time and loss of productivity led them to search for a solution to this ever-growing problem, which resulted in them partnering with BA Insight.

How to Leverage Your Existing IT Investment to Deliver a Highly Effective Customer Support Portal

Gone are the days where customers could be supported by posting a phone number and email address, and then letting support representatives drive resolution directly. Customer portals are an expected and necessary tool in the war chest of effective support organizations. The effectiveness of these portals can go a long way in increasing representative efficiency […]

Building a Search-Driven Killer App – Part Four, User Experience

In the final part of this series, I’ll introduce and discuss the User Experience pillar. This is the easiest of the four pillars for everyone to understand because it relates to the topics involving the search user interface (UI). The user interface is what your users interact with, so it’s really important that it provides […]

Why Enterprise Search is Not the Same as Google Search

Due to the popularity of Google in the consumer world, many bring that as the analogy of what they are looking for in the enterprise. Beyond the more than 3,000 engineers that Google has working on their Search algorithms, ranking, and relevancy of results, there are many other ways that you simply cannot compare Google […]

Why Enterprise Search is Not the Same as Google Search

Due to the popularity of Google in the consumer world, many bring that as the analogy of what they are looking for in the enterprise. Beyond the more than 3,000 engineers that Google has working on their Search algorithms, ranking, and relevancy of results, there are many other ways that you simply cannot compare Google […]

The State of Enterprise Search Infographic

A recent AIIM Survey sponsored by BA Insight titled, “SEARCH AND DISCOVERY – EXPLOITING KNOWLEDGE, MINIMIZING RISK” exemplifies the importance of enterprise search and points out where many of the gaps are.  As an example, 71% of organizations polled say that search is vital or essential to their business, yet only 18% have cross repository […]

Graph-Like Search with SharePoint

Graph-based search has emerged as a major break-through in search technology. It goes beyond simple keyword matching to take into account entities and relationships between entities for increased relevancy. Although graph search in SharePoint today is reserved to Office 365 and Delve, you achieve similar results with SharePoint on-premise under the right circumstances. This blog […]