SmartHub, our User Experience Platform, combines Analytics, AI, Intelligent Query Processing and Personalization to provide relevant, connected, and actionable web-like search experiences for your website visitors, customers on your portal, and employees. It provides you with the maximum flexibility to use the AI platform(s) and search engine(s) of your choice, future-proofing your investment.
SmartHub is the first platform to combine robotic process automation and integration with on-premise and cloud-based systems, regardless of whether they have APIs. It also provides data connectivity for web-like, advanced search, boosting the productivity of your users. This makes search actionable while providing a web-like search experience. It also reduces the need for users to go to multiple systems to get their jobs done, removes the need to guess which systems have the right information, and helps with the onboarding of new employees by decreasing training costs and time.
SmartHub combines automation, bots, query processing, index orchestration, data integration, type ahead, and analytics with machine learning and AI to provide process automation, natural language query, personalization, recommendations, filtering, relevancy, and reporting.
It can be deployed stand-alone, with our mobile ready internet-like HTML/CSS interface, through APIs, or directly embedded in core applications (Exchange, Teams, Dynamics, Salesforce, ServiceNow, SiteCore, etc.) utilized by your end users on a daily basis, making it a central hub for enterprise search.
When coupled with BA Insight’s ConnectivityHub and our 90+ connectors, search becomes boundaryless, providing equal access of all enterprise information to all users.