SmartHub is an AI-driven platform that modernizes your search implementation, enabling you to deliver an internet-like, personalized, and relevant search experience to your users.

SmartHub combines bots, query processing, index orchestration, type ahead, and analytics with machine learning and AI to provide natural language query, personalization, recommendations, filtering, relevancy, and reporting.  It can be deployed stand-alone, with our mobile ready internet like HTML/CSS interface, through APIs, or directly embedded in core applications (Exchange, Teams, Dynamics, Salesforce, ServiceNow, SiteCore, etc.) utilized by your end users on a daily basis, making it a central hub for enterprise search.

When coupled with BA Insight’s ConnectivityHub and our 70+ connectors, enterprise search becomes boundaryless, providing equal access to all enterprise information to all users.

Key Features:

  • Bot: Users quickly become frustrated when their searches yield no (or too many) results. Our Bot can detect these situations and provide assistance. It may leverage analytics data to suggest a query previously executed by other users, suggest removal of a filter, or suggest a more restrictive query depending on the situation.
  • Natural Language QueryEnables your users to find the information they need by making requests as if they were speaking to a person. This eliminates the need to learn complex query syntax in order to find the specific information you seek.
  • Personalized and Relevant Information Delivery: SmartHub’s unique Intelligent Engine taps into each user’s context to provide personalized dashboards and highly relevant results.
  • Machine Learning-Based Recommendations and Analytics:  Uses our SmartHub Analytics to surface recommendations and suggestions so that users have the information they need, when they need it.
  • Document Summary: Knowledge of the meaning of a document is also used to generate a brief document summary.  Through SmartHub, users can quickly review this summary to determine whether a document which appears in their search results is relevant to their current needs.
  • Similar Documents:  BA Insight’s AutoClassifier applies AI-based linguistic analysis to determine the key concepts contained within documents.  SmartHub leverages this information to deliver documents which contain the same concepts as those in the search result but do not match the user’s query, thereby delivering additional highly relevant information to the user.
  • Internet-Like User Experience: A complete UI framework provides many features including visual refiners, intelligent type-ahead, and configurable results presentation.
  • Type-Ahead: As users begin typing queries, SmartHub will dynamically generate type-ahead suggestions of multiple types. Category Matches will search available metadata and suggest matching values, applying Machine Learning to analytics data to deliver suggested queries based on previous searches. Suggestions of People or Content results match what the user is typing. It is extensible for delivering suggestions of other types as well.
  • Responsive Delivery: The user interface is responsive out-of-the-box for optimized delivery on mobile devices, including phones and tablets.
  • Supports Multiple Platforms: Lets you use the best search engine for the job or mix-and-match them to handle a wide range of applications. Supports Elasticsearch, Elastic Cloud, Elastic Cloud Enterprise, Azure Search, Office 365, SharePoint 2019, SharePoint 2016, and SharePoint 2013.
  • Multi-Index Search: Data residency, the use of multiple search engines, or sources which are not suitable to indexing make a single search index impossible. Search Orchestration transmits users’ queries to multiple indexes at once, providing a single interleaved set of search results and facets

Combined with other products in our software portfolio, SmartHub provides the following capabilities:

Machine Learning and Cognitive Computing are developing extremely quickly, and we will continue to add exciting new capabilities going forward.