Documentum is one of BA Insight’s most popular connectors. This comes as no surprise since it is one of the most widely used enterprise content and record management platforms around. So last month when we hosted a Q&A webinar and one of the questions submitted was related to Documentum, we weren’t too shocked.
Gone are the days where customers could be supported by posting a phone number and email address, and then letting support representatives drive resolution directly. Customer portals are an expected and necessary tool in the war chest of effective support organizations. The effectiveness of these portals can go a long way in increasing representative efficiency […]
According to a recent IDC survey, unstructured content such as email, videos, and documents accounts for 90% of all digital information. Gaining value from this content should be an organizational goal, but few companies are actually obtaining the value that they should from this content – which is just sitting there waiting to be delivered.
Security is an important component in any enterprise search implementation project. All too often, the thought of rolling out enterprise search creates worries that their classified documents will end up in the wrong hands. It’s a scary thought but if done correctly, it doesn’t have to be scary in practice.
EMC’s Documentum has been widely adopted as it is one of the preeminent enterprise content management and records management platforms. With the vast amount of valuable content housed within Documentum across enterprises today, it’s critical that they be able to access and capture this content as a fundamental part of any successful search effort.