Search orchestration is a heavily used method for querying multiple search indices at once, and then providing the results of those queries back to users on the internet. Many sites, including travel sites like Kayak, Booking, Expedia, Priceline, TripIt!, and Orbitz search multiple search indices in the background, and then combine these results and present […]
I remember becoming interested in joining BA Insight a couple of years ago. At that time, the market was called “Enterprise Search”. In the past few years, both Gartner and Forrester have renamed the category. Gartner calls it Insight Engines and emphasizes the use of relevancy methods and proactive or interactive information delivery in context. […]
We’ve all read the stats about how much of the content currently being generated and managed within organizations is unstructured, and we’ve worried about the opportunities that might be missed if we are not able to leverage the knowledge this content contains. Indexing the content with your favorite search engine is a start, but it […]
In my last blog, I discussed why search connectors are the backbone in delivering an “Intelligent Intranet”. Today, I am going to open Pandora’s box. Search relevancy and personalization! What does search relevancy and personalization mean?
Two of my colleagues recently published blog articles that I would like to piggy back on. Don Miller recently discussed the importance of metadata when it comes to finding information in his blog post, The Magical Answer to Making Intranet Search as Awesome as Internet Search. Mark Aschemeyer then posted an article about the importance […]
My colleagues Don Miller and Mark Aschemeyer published their perspectives about the importance of metadata and connectivity, respectively, when it comes to enterprise search. Their debate is about which is more important in helping users find what they are looking for.
Full disclosure before I begin. I have known my colleague Don Miller for almost 13 years. We are SharePoint old-timers and passionate about enterprise search. You might even say we are obsessive about search.
We use search every hour and every day of the week, and it is awesome because it just works. Every day you use Bing, Amazon, Google or Siri and you never stop to think about why the topic, result or document that you are looking for came back on top. It just feels so easy […]
Last week we announced a new version of our AutoClassifier (you can read the announcement here). This release has many new features and capabilities, including the addition of machine learning into the AutoClassifier. There is remarkable power in machine learning, and we’re excited to add this to our products.
Working at BA Insight I talk to customers and prospects every day about the challenges they face in providing an intranet experience that users really like. I pulled together some notable stats on intranet usage across multiple enterprises, as well as the characteristics of intranets that users either love or hate. Here they are in […]