Posts Tagged ‘Customer Portals’

The Power of Your Client Portal

Customer Portal

At BA Insight, we have the pleasure of working with customers from lots of different industries and backgrounds. Every so often, we see certain concepts converge and seemingly bubble up at the same time, across industries.

Read More

How to Leverage Your Existing IT Investment to Deliver a Highly Effective Customer Support Portal

Gone are the days where customers could be supported by posting a phone number and email address, and then letting support representatives drive resolution directly. Customer portals are an expected and necessary tool in the war chest of effective support organizations. The effectiveness of these portals can go a long way in increasing representative efficiency…

Read More