For years I, and my colleagues at BA Insight, have been promoting the core idea that enterprise search and intranets are not about the search engine technology, but about the user’s experience with the implementation of the overall application.
Hear the term Search Engine Optimization and you’re probably already overwhelmed. While external SEO is complicated and often left to the mercy of the Google gods, internal SEO doesn’t have to be as complicated.
The commoditization of search engines – driven by open source, Microsoft, and Google themselves – turned the GSA into a mediocre business proposition for Google. The GSA is a tiny rounding error on the financials of what just became the world’s most valuable company. But for the tens of thousands of enterprises using it, it’s […]
The two most thought-provoking events of my week were the announcement of the detection of gravitational waves and the search panel I was on at Unity Connect Online.
Trade show weeks can be long ones, but they often lead to positive outcomes and end up being worth the effort and time away. I find it helpful to evaluate each event upon returning home, hoping to identify what were good uses of time, and what I would change if I had to do them […]
I was honored to recently be invited to participate in an IT Unity search panel along with Dan Holme (who organized all of Unity Connect Online), Agnes Molnar of Search Explained, and Cem Aykan (the Microsoft program manager behind Delve).
SharePoint is perhaps the most widely used portal platform in the world, and with good reason. The user interface is highly configurable, it provides powerful capabilities for content collaboration, and has a world class search engine embedded within it. The native tools within SharePoint provide a core set of capabilities, but leveraging those to meet […]
Chances are that for many years now your organization has been utilizing analytics tools such as Google Analytics to make smarter decisions about your website. The data you’ve gathered has helped you create a better experience for your visitors.
We all have specific subject expertise but as the world gets more complex, finding the right person to help you solve a specific problem becomes challenging. I thought it would be helpful to take a step back and ask the question, what makes an expert?
The upcoming European SharePoint Conference is taking place November 9-12, 2015 in Stockholm and will feature the annual prestigious European SharePoint Community awards. The European SharePoint Community is a group of SharePoint thought leaders and enthusiasts who are committed to sharing best practices, new innovations and the latest SharePoint resources.
In my last blog article, I outlined how to use our connectors with Microsoft’s new Cloud SSA to get external content into a consolidated index hosted in O365. This way you can field Intranets and Portals that provide easy access to everything employees, partners or customers need.
On average, only 28% of the information that workers need resides in SharePoint or O365. The majority is spread across multiple line-of-business systems both on-premises and in the cloud. Intranets and Portals are expected to provide easy access to everything employees, partners or customers need – so what to do? Moving it all to O365 […]
A big part of my job involves describing and demonstrating features of new and existing products, and explaining to people how those features might be used to make their users more productive. In April we announced a new product called User Generated InfoSites that has changed the way I go about this somewhat. I’ve demonstrated […]
In case you missed it, the European SharePoint Conference 2015 programme is now available and I’m delighted to announce that I am speaking at Europe’s largest SharePoint and Office 365 event in Stockholm Sweden from 9th-12th November 2015.
Documentum is one of BA Insight’s most popular connectors. This comes as no surprise since it is one of the most widely used enterprise content and record management platforms around. So last month when we hosted a Q&A webinar and one of the questions submitted was related to Documentum, we weren’t too shocked.
I’ve found myself talking about Information Strategy a lot lately. I’m not a strategy consultant – I’m a search nerd focused on building great software products. So I’ve been surprised at how much positive feedback I’ve received on this subject and at what I’ve learned recently.
The Ignite Conference last week was exhilarating. There is a torrent of new, great content, with 950 sessions including 635 full breakouts – and all of it is freely available on Channel 9 (or will be by the time you read this). I’m still working my way through the 103 sessions I marked as “must […]
A tsunami of new capabilities and content I’m still recovering from an incredible week at Microsoft’s Ignite conference. There is SO much to talk about! Since it was the first Ignite, combining the SharePoint, Exchange, and Lync conferences with TechEd and more, nobody knew quite what to expect and where the balance of training and […]
Apache Corporation was no stranger to the struggle that many enterprises face when it comes to finding content across the enterprise. Wasted time and loss of productivity led them to search for a solution to this ever-growing problem, which resulted in them partnering with BA Insight.
Gone are the days where customers could be supported by posting a phone number and email address, and then letting support representatives drive resolution directly. Customer portals are an expected and necessary tool in the war chest of effective support organizations. The effectiveness of these portals can go a long way in increasing representative efficiency […]