Category Archives: Blog

Next-Generation Analytics

Today BA Insight announced a strategic and exclusive partnership with NGAGE Intelligence to develop a Next-Generation Analytics Platform. By the end of Q2, we expect to have a new platform available which will give our customers unparalleled insight into user interaction across multiple systems.  We’re leveraging technology from both companies as well as the latest […]

Top 10 Predictions for 2017

In my previous blog article, I set the stage for this year’s predictions by looking at my predictions for 2015 (the first year I made predictions) and 2016.  My track record definitely improved and I got 8 out of 10 predictions correct last year.  I also declared that I would make 2017’s predictions much more […]

Predicting the Future

It’s that time again. It’s become a bit of a tradition to lay out predictions for the coming year at the beginning of January.  For me, it’s a relatively recent tradition I started in 2015.  My predictions focus around search, digital workplaces, and market dynamics involving Microsoft.  This year I started by recording a podcast, […]

Why is Your SharePoint Intranet User Adoption Not Even CLOSE to What You’d Like?

In my 12 years working with over 150 enterprise SharePoint customers, I have heard a few common themes as to why SharePoint intranet projects fail. And, if your employees hate your intranet, then they won’t use it, no matter how much training you provide or how many user guides you prepare. At the end of […]

SharePoint 2016 Just Got A Whole Lot Less Ugly: Feature Pack 1

Back in March I did an analysis of “the Good, the Bad, and the Ugly” of SharePoint 2016 (you can see our recorded webinar on this here).   This was just after the Release to Manufacturing (RTM) of SharePoint 2016. I went through it in four areas: Infrastructure, User Experience, Compliance, and Hybrid.   There was a lot […]

Success Factors for Enterprise Search

One of the things I get asked most often is “What Makes Good Enterprise Search”? Every enterprise is different, so there is not a universal solution, but there are things that are common across every successful Enterprise Search project I’ve encountered.

The Future of SharePoint is Here – Is It Intelligent?

The Microsoft Ignite conference was a whirlwind – vastly broad in the range of content, and full of news.  One of my favorite areas is the Mobile and Intelligent Intranet introduced as a theme in the Future of SharePoint.   At Ignite, Mark Kashman and Adam Harmetz had a great session titled Discover what’s new and what’s coming […]

How Can Your Intranet Be Intelligent?

Intranets may seem like an old concept, but they’re having a resurgence.  The number of intranet “renovation” projects is up, and many of these projects are “teardowns” looking to leapfrog into a much better employee experience by starting fresh.  There has been a rash of new products coming on the market touting “ready to use” intranets in […]

Stats Show Enterprise Search is Still a Challenge

state of enterprise search

During my tenure at BA Insight, which is approaching three years, I have read lots of articles and research reports that illustrate the challenges that enterprises of all sizes are experiencing with users not being able to find and/or access critical information within their organizations. Information that is vital to these users effectively performing their jobs.

SharePoint Olympics: How to Win a SharePoint Intranet Gold Medal

I love sports, no matter what sport it is. I love watching them and playing them, especially global sporting events like the footballing World Cup and the baseball World Series to name but a few, and they don’t come bigger than the Olympics.

The Evolution of SharePoint

I’m not an IT guy. There, I said it. I’m not a programmer or a developer. When I look at SharePoint, I’m not seeing it from the perspective of someone who can dig into the guts of the code and make it dance for me. I’m thinking about the business problems it can solve for […]

Enterprise Search Benchmarks for Success

Elastic and SharePoint

In my role as Chief Customer Officer at BA Insight, my team and I are often asked which metrics should be used to measure the effectiveness of an enterprise search implementation and the values that represent success.  So, based on data from hundreds of our enterprise customers, we developed the following infographic to illustrate the […]