Last week we announced a new version of our AutoClassifier (you can read the announcement here). This release has many new features and capabilities, including the addition of machine learning into the AutoClassifier. There is remarkable power in machine learning, and we’re excited to add this to our products.
Today BA Insight announced a strategic and exclusive partnership with NGAGE Intelligence to develop a Next-Generation Analytics Platform. By the end of Q2, we expect to have a new platform available which will give our customers unparalleled insight into user interaction across multiple systems. We’re leveraging technology from both companies as well as the latest […]
In my previous blog article, I set the stage for this year’s predictions by looking at my predictions for 2015 (the first year I made predictions) and 2016. My track record definitely improved and I got 8 out of 10 predictions correct last year. I also declared that I would make 2017’s predictions much more […]
It’s that time again. It’s become a bit of a tradition to lay out predictions for the coming year at the beginning of January. For me, it’s a relatively recent tradition I started in 2015. My predictions focus around search, digital workplaces, and market dynamics involving Microsoft. This year I started by recording a podcast, […]
In my 12 years working with over 150 enterprise SharePoint customers, I have heard a few common themes as to why SharePoint intranet projects fail. And, if your employees hate your intranet, then they won’t use it, no matter how much training you provide or how many user guides you prepare. At the end of […]
Back in March I did an analysis of “the Good, the Bad, and the Ugly” of SharePoint 2016 (you can see our recorded webinar on this here). This was just after the Release to Manufacturing (RTM) of SharePoint 2016. I went through it in four areas: Infrastructure, User Experience, Compliance, and Hybrid. There was a lot […]
One of the things I get asked most often is “What Makes Good Enterprise Search”? Every enterprise is different, so there is not a universal solution, but there are things that are common across every successful Enterprise Search project I’ve encountered.
The Microsoft Ignite conference was a whirlwind – vastly broad in the range of content, and full of news. One of my favorite areas is the Mobile and Intelligent Intranet introduced as a theme in the Future of SharePoint. At Ignite, Mark Kashman and Adam Harmetz had a great session titled Discover what’s new and what’s coming […]
Working at BA Insight I talk to customers and prospects every day about the challenges they face in providing an intranet experience that users really like. I pulled together some notable stats on intranet usage across multiple enterprises, as well as the characteristics of intranets that users either love or hate. Here they are in […]
Intranets may seem like an old concept, but they’re having a resurgence. The number of intranet “renovation” projects is up, and many of these projects are “teardowns” looking to leapfrog into a much better employee experience by starting fresh. There has been a rash of new products coming on the market touting “ready to use” intranets in […]
During my tenure at BA Insight, which is approaching three years, I have read lots of articles and research reports that illustrate the challenges that enterprises of all sizes are experiencing with users not being able to find and/or access critical information within their organizations. Information that is vital to these users effectively performing their jobs.
I love sports, no matter what sport it is. I love watching them and playing them, especially global sporting events like the footballing World Cup and the baseball World Series to name but a few, and they don’t come bigger than the Olympics.
I’m not an IT guy. There, I said it. I’m not a programmer or a developer. When I look at SharePoint, I’m not seeing it from the perspective of someone who can dig into the guts of the code and make it dance for me. I’m thinking about the business problems it can solve for […]
In my role as Chief Customer Officer at BA Insight, my team and I are often asked which metrics should be used to measure the effectiveness of an enterprise search implementation and the values that represent success. So, based on data from hundreds of our enterprise customers, we developed the following infographic to illustrate the […]
The folks at the European SharePoint Conference (ESPC) not only put on an excellent conference every fall, but they also do a great job soliciting high-quality content about SharePoint and distributing educational materials to the community. I’ve enjoyed working with them and speaking at ESPC the last couple of years, and now I’ve started contributing […]
If your users were asked to vote on a “SharePoint Exit”, would they vote “YES”? We’ve all heard the impact of the recent Brexit vote and impending consequences for the UK, the EU, and the rest of the world. This got me thinking…what if we asked SharePoint users to vote on staying with or leaving […]
If you haven’t already heard of Elasticsearch, or Elastic, you’re in a dwindling minority. A year ago, there were 20 million downloads of Elasticsearch, and now there are 50 million, so the word is definitely out. Elasticsearch is an open-source search stack, started in 2010, that has since grown exponentially and provides users with the power […]
Springboard, a new search facility within Google Apps, was announced Monday along with an update to Google Sites. Springboard provides a unified search facility that ties together Google Apps for Work, and will also uncover files located in any Google business app, including Google Drive, Gmail and contacts.
The news last week of Recommind’s acquisition had me singing “It’s a new dawn”. Why?Although the acquisition was undoubtedly motivated first and foremost by Recommind’s e-Discovery technology and business, I think there’s a strong chance this will be good news for their Enterprise Search customers. OpenText has the resources to succeed with search in a […]
ILTA’s SharePoint || Office 365 Symposium is being held in Baltimore this week and our own Sean Coleman will be presenting there, along with Ted Theodoropoulos of Acrowire. Recently Joanne Kiley, ILTA’s content curator, spoke with Sean and Ted about their session, “SharePoint 2016: The Good, the Bad, and the Ugly”. In their conversation, Sean […]