Category Archives: Blog

Directions in Cognitive Search

Cognitive Search Starts with Understanding Search Cognitive search, and indeed, the entire new wave of cognitive applications, are the next leap forward in information access.  These apps rest on a search backbone that integrates information, making it findable and usable.

The Increasingly Intelligent Search Experience

How much time do you spend searching for the right content? According to one study, knowledge workers spend 20% or more of their day looking for timely and relevant content. Personally, I think that is a conservative estimate – but thankfully, Microsoft and many of its partners are trying to reduce that number.

The Important Role of Search Analytics

Adoption and engagement are quickly becoming the most discussed topics in the SharePoint community. Why? Because organizations are realizing that the concept of “build it and they will come” was never true, and that they need to do a better job of tracking and measuring collaboration – and demonstrating business value. They’ve learned that no […]

My First Podcast – The Evolution of Legal Technology (and my kids STILL don’t think I’m cool)

I recently participated in my first podcast on the BA Insight Shared Insights show.  I discussed the ‘Evolution of Legal Technology’, where I shared my firsthand observations of how law firms have managed to keep up with the explosion of technology solutions over the past 20 years – all aimed at helping today’s lawyers become […]

The Most Satisfying Part of My Job…

One of the great things about being a B2B sales professional is being involved in the lifecycle of a solution from its earliest stage, when it is just an idea, through production rollout. In my five years at BA Insight, I have been fortunate enough to be part of many innovative implementations of enterprise search […]

The Search for Intelligent Search – Is it Delve?

“Jeff, do you have any insight into how people really use Delve?  People are asking me because of the recent announcement…I am confused about whether/how to roll it out, and it seems like a moving target. Can you shed some light on it please?” I get this kind of email regularly.  Last week, after Microsoft […]

Going Mobile – Introducing our New Release of Visual Refiners

Today BA Insight announced a new version of our Visual Refiners application (you can read the announcement here.  The focus of this release is bringing mobile search to Office 365 – so in addition to the core features of Visual Refiners, we’ve added support for: Office 365: Visual Refiners is now available as a SharePoint-hosted […]

Next-Generation Analytics

Today BA Insight announced a strategic and exclusive partnership with NGAGE Intelligence to develop a Next-Generation Analytics Platform. By the end of Q2, we expect to have a new platform available which will give our customers unparalleled insight into user interaction across multiple systems.  We’re leveraging technology from both companies as well as the latest […]

Top 10 Predictions for 2017

In my previous blog article, I set the stage for this year’s predictions by looking at my predictions for 2015 (the first year I made predictions) and 2016.  My track record definitely improved and I got 8 out of 10 predictions correct last year.  I also declared that I would make 2017’s predictions much more […]

Predicting the Future

It’s that time again. It’s become a bit of a tradition to lay out predictions for the coming year at the beginning of January.  For me, it’s a relatively recent tradition I started in 2015.  My predictions focus around search, digital workplaces, and market dynamics involving Microsoft.  This year I started by recording a podcast, […]

Why is Your SharePoint Intranet User Adoption Not Even CLOSE to What You’d Like?

In my 12 years working with over 150 enterprise SharePoint customers, I have heard a few common themes as to why SharePoint intranet projects fail. And, if your employees hate your intranet, then they won’t use it, no matter how much training you provide or how many user guides you prepare. At the end of […]