Microsoft Build 2025 brought together developers, IT leaders, and business innovators to showcase the future of AI in enterprise productivity. This year, the focus was on the evolution of AI agents, groundbreaking integrations, and advancements that redefine how organizations work. Key members of the BA Insight team attended, and here we’ve summarized the most significant […]
Category Archives: Blog
RAG (Retrieval Augmented Generation) has emerged as one of the pillars of intelligent knowledge management. It is what bridges the gap between our LLMs (Large Language Models) and enterprise-specific knowledge. While RAG has become the go-to system for fetching information, it has some significant drawbacks. RAG models struggle when things get complicated: they’re highly limited […]
As someone relatively new to legal technology, I’ve found myself entering the industry at a pivotal time, just as AI is moving from theory to real-world implementation in legal workflows. Law firms of all sizes are asking fundamental questions, such as: What can AI do? What can’t it do? And perhaps most importantly, what shouldn’t […]
A Microsoft AI Tour in New York City? I was intrigued from the start. But what I experienced was so much more than just another tech event. It was a celebration of community, a showcase of incredible innovation, and a glimpse into the fascinating future of AI. As someone steeped in the Salesforce ecosystem for […]
Generative AI has transitioned from a groundbreaking novelty to an indispensable tool, empowering users with instant access to information, creative content generation, and streamlining workflows across industries. But a new, even more transformative wave is cresting: Agentic AI. While generative AI acts as a highly skilled consultant, providing insightful analyses, comprehensive recommendations, and articulate summaries, […]
It was incredible to be back in the home of deep-dish pizza, 10 years after my last Microsoft Ignite in Chicago! So much has changed since my last visit, both with the cityscape and the business landscape. Fifteen years ago, AI was a niche topic mostly confined to academia and early adopters. Today, Gartner predicts […]
The buzz around AI-enabled content and knowledge management was all over the place at this year’s KM&I for Legal conference, where several prominent firms showcased their latest initiatives. I was on the ground in New York with the Upland BA Insight team and spent the week soaking up a ton of information, while finding time […]
The past few years have been huge for emerging tech, and as we’re looking toward 2026 and beyond, I’m getting the sense that a lot of our customers are a little burnt out regarding AI. Everyone’s still excited, but can you feel it? After months of nonstop headlines, many of us are beginning to come […]
Just when you thought you were catching up with all the AI terminology, another concept surfaces: Copilot Agents. While the buzzword “Copilot” has already become synonymous with AI-driven assistance, it’s worth pausing and exploring this next evolution in this ever-growing space. What makes Copilot agents so different? And how can Microsoft’s approach extend into a […]
It seems like every day the world of AI brings a new buzzword, trend, or overused phrase. Although the term isn’t necessarily new, the newest word to enter the arena is “Copilot”. But what exactly is the context of the word Copilot in the world of generative AI? What’s the substance behind the buzz? Let’s […]
AI Platform Comparison: Microsoft Copilot for 365, Copilot Studio or Azure Open AI Studio? Earlier this week, we heard from Modern Work leaders like Jeff Teper and others, releasing more news on Copilot for 365, Copilot Studio, and more at the Microsoft Build Conference! We came with one takeaway: the AI buzz is louder than […]
When organizations are inundated with vast amounts of digital information, managing and accessing content has become a pivotal challenge, regardless of their scale. At the core of decision-making lies a crucial question: Should a company opt for a pre-built enterprise content search solution or embark on a journey to develop one internally? Although the appeal […]
Searching for something you need to get your job done can often feel like digging through an endless mountain of knowledge. Unfortunately, most searches rely on keyword matches, so you need to know exactly what you’re looking for to locate it quickly and efficiently. Without precise terminology, you waste countless hours unearthing irrelevant information. When […]
The Upland team always looks forward to ILTACON. We attend this premier legal technology event every year without fail, and each year we’re excited to meet up with old friends, connect with new faces, and be a part of the hustle and bustle of the week. Keep reading for everything you missed from BA Insight […]
Generative AI. LLM machine mearning (Large Language Models). OpenAI. ChatGPT. Amazon Bedrock. Microsoft Copilot. The buzz out there right now is deafening. But what does it all mean? I have been in technology sales for almost 30 years. In that time, I have witnessed amazing technological advancements. I experienced the dot.com bubble firsthand. Way before […]
Upland BA Insight’s workforce productivity software is a game changer for knowledge management. In the modern business world, the ability to access relevant information quickly and efficiently can mean the difference between a missed opportunity and a successful sale. However, countless hours are wasted in organizations as workers struggle to find and manage content, information, and […]
Data Intelligence refers to the tools and methods organizations use to better understand the information they collect and store, to improve the quality of their goods or services. Information and knowledge management is often underutilized because it is expensive and time-consuming to capture and deposit information into a manageable repository. What is the price of NOT […]
I’m showing my age somewhat, but when I was at school, Google search was only just getting going and these types of paradoxical ideas like ChatGPT and Generative AI were akin to something that you only see in a movie, but difficult to believe could happen—like the hoverboard concept in Back to the Future II. The […]
As I promised in my last blog, I will discuss real-world examples of hybrid search deployment projects at both a large, publicly-traded manufacturing company and a well-known multi-national law firm. First, let’s look at the manufacturing company and understand a bit about their systems. Their business productivity stack is Microsoft O365, and all business records […]
As promised, this is a follow up blog about a deployment at one of the world’s largest biopharmaceutical companies committed to discovering, developing, and delivering innovative medicine to patients. The organization’s complex environment includes data in numerous silos, both in the cloud and on-premises. This includes SharePoint, Veeva Vault, website content, databases, and home-grown applications […]
