Machine Learning-based search analytics provides internet-like recommendations to users while capturing valuable data to help you make intelligent decisions about your enterprise search and intranet deployments.
SmartHub Analytics was designed specifically for the complexities and varied use cases of enterprise search, allowing organizations to get unprecedented information and details around how the environment is leveraged and how it is delivering value to users.
Use SmartHub Analytics to:
Increase user engagement
Are you able to easily determine if all of your employees reviewed the latest posted safety procedures? What if most of your users only access your intranet to view today’s lunch menu? These are common problems faced by intranets that lack engagement and adoption. Identifying these issues, and correcting them, does not have to be difficult. SmartHub Analytics provides specific reports and easy to understand visualizations that identify challenges, allow for specific strategies to drive engagement, and benchmark performance.
Validate that your enterprise search implementation is delivering results
Enterprise search is a significant investment for organizations, involving teams from multiple departments, varied stakeholders, and impact to the majority of users. That level of commitment requires a deep understanding of the results being delivered by the platform. With SmartHub Analytics, it becomes easy to show the impact and value being delivered to your organization.
Improve overall efficiency
The only way to understand if your Enterprise Search platform is delivering results is by seeing how users interact with the system, how they consume and share content, and how they deal with not finding the correct information. SmartHub Analytics captures and reports on this end user activity, effectiveness of the search system, and the methods in which users access and collaborate on content. This information provides key data that can show issues with performance, content organization, or overall findability/ease of use.
Key Benefits of Using Data and Analytics
Survey data captured by KPMG shows the key benefits of using data and analytics.
SmartHub Analytics was designed from the ground up to address each of these key benefits.