BA Insight for Microsoft Teams
AI-Driven Search Directly within Microsoft Teams
Is your organization’s knowledge askable? Most IT Leaders are mired with internal complaints because knowledge workers can’t find what they’re looking for searching store-by-store. Not having the information they need prevents them from getting their jobs done and creates a poor employee experience.
Help your enterprise get a return on information. Give your teams an internet-like search capability so they can find what they need – turning frustrated employees into productive teams who can tap business knowledge just by asking.
Provide employees with access to the knowledge that they need, directly in Teams, rather than having to spend time searching many different systems.
Implement a single-source-of-truth so that users are aware of all relevant results. This results in a tremendous reduction in the number of applications and websites required to support business operations, effectively lowering costs while increasing employee efficiency.
Give your sales team a solution that immediately provides up-to-date knowledge and expertise from across the organization that they need to drive their sales motion.
Push the right information at the right time to Sales or Support teams based on roles, location, interest and customers/prospects that they are working on.
Create Information Hubs for product roll-outs, coaching, and employee on-boarding that includes information from multiple applications.
Use Teams channels to reduce isolated email interactions, providing the right information at the right time to customers, prospects and colleagues through connectivity to enterprise wide information, thus making it searchable and reusable in the future.
|Without leaving Teams, access information from:|
|Microsoft Applications:||Exchange, Dynamics, SharePoint, OneDrive, Yammer|
|Line of Business Applications:||Collaboration Tools (Confluence, Jive)
Sales and service management (Salesforce, ServiceNow)
Document Management (Documentum, Veeva Vault)
Databases / Data Warehouses (SQL Server, Azure DW)