BA Insight Announces New Product Versions with Support for ServiceNow New York Release

SmartHub and ServiceNow Connector Immediately Available

BOSTON, Mass. – January 6, 2020– BA Insight, an innovator in AI-driven enterprise search, has today announced availability of its latest version of BA Insight for ServiceNow. BA Insight for ServiceNow makes AI-driven enterprise search available within the ServiceNow New York release, enhancing the productivity of ServiceNow users while allowing users to “get work done from anywhere”.

Through BA Insight’s AI-driven search software offering, available now through the ServiceNow store, organizations are able to enhance the productivity of their ServiceNow users by providing an internet-like search experience embedded directly within ServiceNow.  Benefits include:

  • Access enterprise information from where you work
  • Connector-driven approach that provides integration to 80 enterprise systems, allowing users to find and use information from a variety of systems, all with a single search
  • Advanced search capabilities such as Natural Language Query, Bots, and Machine Learning-based recommendations to speed up finding information employees need to perform their jobs
  • Unified view of information
    • With BAI SmartHub, employees have a single source of truth with access to the knowledge they need versus searching each system to find the relevant knowledge required
  • Automated intelligent tagging for better search
    • AI-driven content classification analyzes information, extracts key ideas, and intelligently adds metadata. This increases the relevancy of search results and reduces the time it takes to find what you need.  Apply this to ALL your content – documents, emails, knowledge articles, images, video – to deliver the results your users need
  • Use Information to drive support
    • Increase productivity and drive higher user satisfaction by enabling access to critical information directly within ServiceNow
    • Close cases faster by having needed information at your fingertips.

About BA Insight

BA Insight is the leader in providing an open, modular, AI-driven enterprise search solutions.  We help organizations achieve digital transformation by enhancing the findability of critical information, bringing internet-like search across enterprise assets with our modular, scalable software. Our approach enables organizations to leverage their preferred search engines and AI platforms to provide employees with personalized and relevant search.  Our software is helping millions of users worldwide, including at customers such as BearingPoint, Blizzard Entertainment, Chevron, DLA Piper, Duke Energy, Gilead, Nvidia, and Valero.

BA Insight is a Microsoft Gold Certified Partner, a member of the Microsoft Enterprise Cloud Alliance, and an Elastic Partner. For more information, please visit our website at, e-mail us at, call us at +1.339.368.7234, or follow us at @BAinsight.