Enable Agents and IT Staff to Search for Enterprise Content in their Most Critical Application
Enhance the productivity of your ServiceNow users by providing an internet-like search experience embedded within ServiceNow.
Increase agent productivity and drive higher customer satisfaction by enabling access to critical information directly within ServiceNow.
Leverage advanced search capabilities such as Natural Language Query, Bots, and Machine Learning-based recommendations for find information personalized to your needs. Close cases faster by having the information you need at your fingertips.
The information needed to resolve an issue doesn’t necessarily reside in any one source. BA Insight connectors index securely index content from over 70 sources to provide a unified view of information. ServiceNow users can access information from all of your repositories and sources with a single search.View Connectors
AI-driven content classification analyzes information, extracts key ideas, and intelligently adds metadata. This increases the relevancy of search results and reduces the time it takes to find what you need. Apply this to ALL your content – documents, emails, Knowledge Articles, images, video – to deliver the results your users need.Read More