Managed Services

The mission of BA Insight’s manged services offering is to provide our customers’ full use of their BA Insight solutions in a fully supported and managed BA Insight provided environment.

The managed services offering is provided in two levels, basic managed services, and advanced manged services. Regardless of the level you pick, each provides the complete breadth and depth of search experience that BA Insight has to offer, and will ensure you are fully equipped and supported to meet and exceed your search goals.

Advanced Managed Services

    • BA Insight provided Azure environment, utilizing the Azure Cognitive Search Index
      • 24x7x365 Monitoring/Management/Backup/DR
    • BA Insight managed software
      • installations/upgrades/updates, troubleshooting, etc.
    • BA Insight managed application
      • Relevancy Tuning, continuous improvement, customer surveys
      • Analytics/Management Reports
      • Recommendations on features/functionality
      • Manage/Monitor Connectors
      • Manage/Configure SmartHub
      • And more

Basic Managed Services

    • BA Insight provided Azure environment, utilizing the Azure Cognitive Search Index
      • 24x7x365 Monitoring/Management/Backup/DR
    • BA Insight managed software
      • installations/upgrades/updates, troubleshooting, etc.
    • Customer managed application
      • Configure/Monitor Connectors, Manage/Configure SmartHub, tune relevancy, manage metadata, etc.

Our managed services team be contacted at managedservices@BAinsight.com.