Quickly Find the Right Experts
Being able to take advantage of in-house experts with specialized knowledge and skills can be invaluable, but in many organizations it is difficult to quickly and easily find experts. Geographic, organizational, and time barriers hamper employees’ abilities to take advantage of the collective intelligence within their organizations. The result is that employees seeking information often resort to “Hail Mary” email broadcasts, hoping to find somebody to help them. The inability to tap experts results in employees: repeating errors; being unresponsive to other employees, customers and partners; and wasting time to find information. Thus, not being able to quickly find the right experts results in inefficiency and missed opportunities. In a billable-hour environment, this directly translates into lower profits and lost revenue.