With the ServiceNow Connector for Elasticsearch, you can provide access to key information within your enterprise through a single enterprise search interface.
ServiceNow is the provider of the Now PlatformTM, which accelerates the digitization of manual business processes by enabling anyone to rapidly build, test, and deploy applications that automate work across the enterprise. It is used by nearly 800 of the Forbes
Global 2000 companies to accelerate their digital transformation initiatives. It also supports all of ServiceNow’s cloud services (SaaS applications) for IT service management (ITSM), security operations, customer service management, human resources service delivery and intelligent applications developed by partners and customers.
Gartner named ServiceNow a leader in the Magic Quadrant for Enterprise High-Productivity Application Platform as a Service Market in 2018.
The BA Insight ServiceNow Connector honors the security of the source system and provides both full and incremental crawls so the users have the latest information available to them all of the time.
With ServiceNow Service Management, you can refine, structure and automate the flow of work to streamline service delivery. Underlying effective service management is a common service model that connects providers and requestors.
Our ServiceNow Connector is standard, off the shelf software that addresses the following requirements:
The source system retains the master information and the search index has only a representation (pointers).
Works with knowledge documents
High throughput is critical to the success of the implementation, and the ServiceNow Connector indexes every desired item with a very high throughput.
Minimizes the impact on the source system, ensuring no impact to its performance.
Only surfaces the content that users are permitted to see.