With the ServiceNow Connector for Elasticsearch, you can provide access to key information within your enterprise through a single enterprise search interface.

ServiceNow is the provider of the Now PlatformTM, which accelerates the digitization of manual business processes by enabling anyone to rapidly build, test, and deploy applications that automate work across the enterprise. It is used by nearly 800 of the Forbes

Global 2000 companies to accelerate their digital transformation initiatives. It also supports all of ServiceNow’s cloud services (SaaS applications) for IT service management (ITSM), security operations, customer service management, human resources service delivery and intelligent applications developed by partners and customers.

Gartner named ServiceNow a leader in the Magic Quadrant for Enterprise High-Productivity Application Platform as a Service Market in 2018.

The BA Insight ServiceNow Connector honors the security of the source system and provides both full and incremental crawls so the users have the latest information available to them all of the time.

With ServiceNow Service Management, you can refine, structure and automate the flow of work to streamline service delivery. Underlying effective service management is a common service model that connects providers and requestors.

Our ServiceNow Connector is standard, off the shelf software that addresses the following requirements:

  • The source system retains the master information and the search index has only a representation (pointers).
  • Works with knowledge documents
  • High throughput is critical to the success of the implementation, and the ServiceNow Connector indexes every desired item with a very high throughput.
  • Minimizes the impact on the source system, ensuring no impact to its performance.
  • Only surfaces the content that users are permitted to see.

Future-proof Your Investment

As new versions of Elasticsearch, Elastic Cloud, and Elastic Cloud Enterprise are released, new features and functionality are introduced, and the same is true of new releases of ServiceNow. BA Insight takes on the burden of keeping the connector up to date for both ServiceNow and the Elastic search engine. The upgrades are easy to do and can be done by your IT organization. It is simply a matter of accessing the BA Insight customer portal, downloading the latest release, and installing and configuring it. If desired, our professional services team can handle the upgrades.

Drive Productivity

By connecting ServiceNow to your Elastic search engine you increase adoption of your intranet, improving organizational efficiency and productivity.