LexisNexis InterAction is a CRM system designed specifically for the legal market to manage customer relationships.
It combines firm-wide client data – such as profiles, work undertaken, notes and activities – and transforms it into relationship intelligence. It also understands the complex connections between people, companies, relationships, experience, and expertise. Business development teams in legal firms use InterAction to market more effectively, cross-sell more successfully, and maximize referrals.
Many law firms take advantage of SharePoint as their knowledge management and enterprise search platform. Integrating InterAction with SharePoint, or any other portal, makes it easier for lawyers and other firm employees throughout the organization to find important information stored in InterAction without the need to directly log in and perform a separate search.
BA Insight offers a comprehensive portfolio of software focused on the legal market including, but not limited to, connectors for Aderant, iManage Work, Elite / 3E, LegalKEY, NetDocuments, PLC/Practical Law, ProLaw, and Thomson Reuters West km.
The InterAction connector honors the security of the source system and provides both full and incremental crawls so that users have the latest information available to them all the time.
Our InterAction Connector is standard, off the shelf software that addresses the following requirements:
Works with unstructured and structured data.
Works with large documents and attachments.
Indexes every desired item with a very high throughput. Many InterAction systems have tens of millions of documents, with some even over 100 million. High throughput is critical to the success of the implementation.
Minimizes the impact on the source system, ensuring no impact to its performance.
Only surfaces the content that users are permitted to see.
The source system retains the master information and the search index has only a representation (pointers). Users click on a search result and are taken to their original item or document.