SOLUTION COMPARISON

BA Insight vs Glean

Choosing the best enterprise search and AI-driven knowledge management solution is tough, but when it comes to BA Insight vs Glean, BA Insight exemplifies the distinct focuses and features that matter to end users.

Upland BA Insight is an ideal Glean alternative that accelerates information retrieval with AI-powered enterprise search. BA Insight supports value-driven AI projects through our AI Enablement Platform, which will deliver relevant results from any source.

If you’re looking to drive maximum value from generative AI solutions, focus on a partner with industry expertise and features that can’t be beat.

	Comparison
	Platform Flexibility Organizations with high compliance needs don’t always want their information stored in the cloud. They need flexibility, and when comparing BA Insight vs Glean, we deliver both on-premises and cloud capabilities. Glean is a cloud-only solution, making it difficult for organizations in the legal, professional services, financial, and healthcare sectors, since they have strict limits on what can be stored in the cloud vs on-premises.
	Robust Security At BA Insight, we retain and respect security and accessibility at the source throughout the indexing process, which eliminates any chance of data leakage or non-transparency. Glean’s streamlined product isn’t as stringent, surfacing a concerning lack of “grant and denial” security. Glean also bulk uploads information, which is problematic because the information isn’t chunked, which opens the door to serious security optimization risks.
	Enrichment and Augmentation BA Insight’s powerful AutoClassifier provides superior metadata enterprise information. This ensures that information is easily findable and can be optimally leveraged to support AI outcomes. While Glean does have a metadata enrichment process, BA Insight’s AutoClassifier stands apart as a best-in-class solution to ensure users get the most out of their enterprise data.
	Connector Framework BA Insight has an efficient connector-building framework to tailor AI search to your unique business needs. BA Insight provides cloud, on-premises, or hybrid connector solutions. Glean is new to the AI enterprise search market and has a framework to add connectors. However, BA Insight’s 20+ years of market experience building and refining connector-based technology solidifies our solution as a clear Glean alternative.
	95+ Connectors BA Insight can boast about our impressive library of 95+ Connectors (and growing) that are ready to be deployed. Custom-built solutions can also be tackled upon customer request. While Glean has 100+ applications, not all of them may be available to specific users, and there are also key limitations since they’re all cloud based.
	Industry Agnostic Solution BA Insight is an industry-agnostic AI enablement solution that can deliver tailored search and t solutions to address the use cases most relevant based on market segment. Glean is almost solely high-tech industry focused, and while it provides decent features and functionality, any product updates or innovations are driven by feedback from their high-tech customers, which may not be as suitable for industries like financial services, legal, professional services and more.
	Customization At BA Insight, we tailor our platform with each individual customer in mind. Our strength is our ability to solve unique needs and challenges in each organization and industry. Glean, while customizable to some extent, just can’t match the flexible options that BA Insight delivers to customers every day.

Questions to ask

How does each platform cater to industry-specific needs, particularly for sectors with stringent regulatory requirements?

BA Insight offers unparalleled flexibility with support for cloud, on-premises, and hybrid deployments. This makes it an ideal solution for industries like legal, financial services, healthcare, and professional services that have strict compliance requirements regarding data storage. In contrast, Glean is primarily a cloud-based solution, which may pose challenges for organizations with stringent on-premises data storage needs.

What level of customization does the platform offer to address unique organizational challenges?

BA Insight excels in customization, building its platform with individual customer needs in mind. With nearly two decades of experience, BA Insight can solve unique challenges across various organizations and industries. This includes customized connector solutions, tailored AI search capabilities, and flexible deployment options.

Glean offers some customization through its APIs and connector framework but cannot match the depth and breadth of BA Insight’s flexible options, especially for complex enterprise environments or specialized industry requirements, making it the clear Glean alternative.

How does BA Insight vs Glean compare in terms of long-term scalability and adaptability to evolving enterprise needs?

BA Insight’s extensive experience and industry-agnostic approach position it well for long-term scalability and adaptability. Its hybrid capabilities and customizable framework allow it to evolve with changing enterprise needs, regardless of industry. The platform can seamlessly integrate new technologies and adapt to shifting compliance landscapes. Glean, being newer to the market and primarily focused on cloud deployments in the high-tech sector, struggles to scale well to meet diverse and evolving enterprise needs, especially in industries requiring on-premises or hybrid solutions.

How does the platform support metadata enrichment and AI-driven search optimization for better information retrieval and decision-making?

BA Insight’s AutoClassifier is a standalone tool that uses machine learning and semantic entity extraction to enrich metadata comprehensively. This ensures enterprise information is easily findable and supports advanced AI outcomes. While Glean also offers metadata enrichment processes and integrates features like knowledge graphs and hybrid search (combining vector search with keyword search), it lacks a dedicated standalone metadata enrichment product like AutoClassifier, making BA Insight the optimal Glean alternative.

Integrations with your favorite systems

With over 95+ Connectors, and a framework to build more to your unique needs. BA Insight is an industry leader with our ConnectivityHub.

Review 95+ Connectors

Salesforce logo Veeva Vault AI search connector service now logo NetDocs logo imanage Logo Google Drive Logo for enterprise AI connector Confluence logo mono Jira logo mono

Why choose BA Insight?

Our AI enablement enterprise search platform unites content from disparate systems to connect users with precise and relevant results regardless of where they are located. We lead in AI search and AI enablement with our unique positioning in the market being technology agnostic. Allowing customers to integrate whatever model, technology, or functionality is needed to execute their AI goals. Our AI enablement is not in a black box of search but enables generative AI use cases that can be executed that can be executed downstream.

Does the solution integrate with your systems?

BA Insight offers 95+ connectors for on-premises and cloud systems, as well as custom-built integrations by request. Our enterprise search solution unites siloed business applications and systems, enabling users to access all internal resources through a single search bar.

To eliminate data silos you need seamless, versatile solutions, and BA Insight delivers. Can Glean promise the same versatility when it comes to the systems you use daily?

Is the platform technology agnostic?

BA Insight integrates directly with world-class LLMs and generative AI technology to extend secure, AI enablement capabilities into your applications. We offer versatility in all types of generative AI engines. Since BA Insight is technology agnostic, you’re not stuck with a single platform, AI model, or productivity solution. As we integrate with technologies like Copilot, Azure Open AI, Bedrock, Google’s Vertex AI, and more, we continue to grow our capabilities alongside the needs of the market.

Does this platform support AI-enabled search?

BA Insight’s AI-powered enterprise search functionality allows users to search and instantly find what they need, so they can leverage the generative AI engine of their choice. Who doesn’t love time to focus on high-value tasks, instead of performing endless search queries?

Testimonials

What They Say About BA Insight

“A Comprehensive and User-Friendly AI Enterprise Search Solution”

Verified User in Pharmaceuticals, Enterprise Company

The SmartHub product and connector framework are flexible and powerful, allowing connectivity to common on-prem and cloud hosted endpoints. The real strength in BA Insight’s Enterprise Search is in their technical team.

Their implementation team proved to be highly knowledgeable and worked well with our in-house development team, which in turn allowed us to get all of the configuration and customizations we wanted before we went live.

Fantastic experience engaging and through implementation process

Verified User in Mining & Metals
Enterprise (> 1000 emp.)

The tooling is comprehensive and staff are experts who are willing to assist in the journey.

“Fantastic Solution to Further Enhance Search Capability”

Verified User in Manufacturing
Enterprise (> 1000 emp.)

Team was fantastic in helping us understand our requirements and connect Connectivity Hub to our existing data sources. BA Insight implemented Smart Hub and Smart Previews as well, which we published to our user base. Later on we explored using Autoclassifier for AI use cases.

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