The mission of BA Insight’s customer support team is to ensure our customers’ successful use of BA Insight solutions and be viewed by our customers as a key business partner that provides world-class support, services, and expertise, as well as timely and appropriate information.
BA Insight customers have unlimited use of our web-based support portal built using the BA Insight Software Portfolio and Microsoft SharePoint. Within the portal, customers have access to FAQs, a detailed knowledge base, documentation and software downloads, discussion forums, case submission and management, and much more. Try the full-featured, search-driven front end, leveraging BA Insight’s Connectivity and Classification software. We expect you’ll find what you are looking for with ease.
Customers with an active maintenance and support agreement will also be entitled to updates, enhancements, and new versions of the software. Several resources, such as technical documentation, user forums, an in depth knowledge base, and much more is available on our 24x7x365 Customer Support Portal.
BA Insight customer support is your single point of contact following implementation, and the team is committed to helping customers maximize productivity while ensuring minimal downtime. This is not a traditional call center, but rather a highly skilled team that provides technical support and troubleshoots technical issues in relation to maintaining BA Insight solutions. Technical issues or “cases” are assigned to a BA Insight Technical Support Engineer who has expertise with your specific BA Insight product.
Our support department can be contacted at support@BAinsight.com.