Apr
28
The Reality of Convergence
April 28, 2006 | Leave a Comment
While I’m not the last person in the world to actually discover Skype, I’m certainly not the first (I can be reached now at kevinjbrennan). Skype is, frankly, the last nail in the coffin of the telecom companies.
The problem they’re faced with in the internet era is simply that they don’t provide any particular useful [...]
Apr
24
What is a Requirement?
April 24, 2006 | 1 Comment
For the BABoK, the IIBA adopted a slight variation on the IEEE definition, essentially replacing “user” with “stakeholder” and “system” with “solution”.
A requirement is :
A condition or capability needed by a stakeholder to solve a problem or achieve an objective.
A condition or capability that must be met or possessed by a solution or solution component [...]
Apr
21
Don’t Read the Books
April 21, 2006 | Leave a Comment
If you’re trying to keep up with the latest trends in management thinking or corporate strategy, whatever you do, don’t bother reading those shelves and shelves of business books you find in every store.
Most of the ones that are any good start off as a magazine article in something like the Harvard Business Review, the [...]
Apr
17
Good Customer Service is Hard to Find
April 17, 2006 | Leave a Comment
Over at BOPNews, Ian Welsh has an article discussing why you can’t get good customer service:
The better your CSRs understand your products and the better they understand why procedures exists, the more problems they will be able to deal with and the happier customers will be. If they have the knowledge then giving them the [...]
Apr
13
Non-Functional Requirements or Whatever They’re Called
April 13, 2006 | 1 Comment
Software developers typically break down requirements into two categories that they find useful: Functional Requirements, which describe how a system is supposed to behave, and Non-functional (AKA Supplementary or Quality of Service) Requirements, which describe the conditions and constraints under which a solution must function.
The rest of this post was going to be a digression [...]
Apr
13
The BA Role in Organizations
April 13, 2006 | 3 Comments
Over on BPMS Watch, Bruce Silver quotes a friend of his as saying:
I’d quibble only about the role defs for “business analyst” (a common misnomer in vogue in IT today that should be titled “requirements analyst” since they don’t really analyze the business or assist the business in developing strategies, workplace design, etc.) and “process [...]
Apr
12
April BABoK Update
April 12, 2006 | Leave a Comment
The BA Body of Knowledge is moving along nicely at this point, although there’s still a lot of work to do.
The KAs are making their way through the review committee to get general feedback. As each chapter is reviewed for content by the community, we’ve been passing it along to the affected subcommittee for their [...]
Apr
11
The Blog Came Back
April 11, 2006 | Leave a Comment
I kept finding things I wanted to blog about, so it’s back. The wiki is also going to stick around. More changes soon.
What I'm Reading- Enterprise Agility-The Big Picture (7): Vision and Release BacklogScaling Software Agility
- A New Agile PM Book?Herding Cats
- Dear ManagerTrials & Tribulations of a Business Systems Analyst
- What is requirements management?Business Analyst Blog
- Gartner and the Hype Cycle of Emerging TechnologiesCTO Blog
- It’s All About the FeedbackRuminations
- Who should lead SOA? Enterprise architects or business analysts?Service-Oriented Architecture
- Learning to say “No”EDS' Next Big Thing Blog: Read and Respond to What the EDS Fellows Say About Technology
- Learning About Process Case Study - Business ProblemTrials & Tribulations of a Business Systems Analyst
- 12 early warning signs of IT failureIT Project Failures